KAYA
A Voice User Interface for Barista Training and Drink Management
Kaya Demo from aliyabaptista on Vimeo.
Research and Synthesis
In conducting contextual interviews, our team found a high turn-over rate in new employees. This was due to excessive stress levels surrounding the acquisition of new skills in a short period of time and the pressure to be efficient and accurate while juggling multiple orders for the first time. With KAYA, baristas-in-training are taken through a one-on-one training cycle, with the ability to ask Kaya for help every step of the way. Also, Kaya streamlines the coffee shop workflow by processing and managing orders.
Process Work – Contextual Observations @ Panera Bread amongst other coffee shops
Process Work: Whiteboarding the Information Architecture
Kaya System Work Model
Process
While conducting “Speed-Dating” sessions with employed and ex-baristas, we found testing multiple scenarios for accurate findings required real-world use simulations. Hence, we employed Google voice chat and cellphones to test our system. Such low fidelity prototyping helped us refine our information architecture, auditory signaling and system persona. View the Demo above to see how Kaya works!
Contributions
Video sketch post-production editing
Video sketch voice over of character
Directed storytelling
Observations
Concept ideation and generation
Scripting
“Speed Dating” i.e. low fidelity recreation of use scenario testing.
Team: Juliana Diaz (IXD) / Molly Nix (HCI/CD) / Jacqueline Gordon (IXD)
Assignment Duration: 6 weeks
Produced @ Carnegie Mellon. Copyright © 2009-2010 Aliya Baptista, Juliana Diaz, Molly Nix and Jacqueline Gordon.